Shipping Policy
Key info:
- Order cutoff: 17:00 (GMT+10:00) Australian Eastern Daylight Time (AEDT, Sydney/Melbourne)
- Order handling: 1-3 business days ( Monday to Friday)
- Order transit: 4-6 business days ( Monday to Friday)
- Free shipping on all orders within Australia
- Delivery Time: 5-9 business days ( Monday to Friday) before the order reaches you.
Cancellations
Something came up and you need to cancel? We can definitely do that! Just let us know at info@miravelle-melbourne.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to bear up the return shipping costs.
Wrong / damaged items
The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to info@miravelle-melbourne.com within 30 days of getting the package. Attach photos, your order number and let us know what's wrong - we'll haul ass to fix it.
Delayed Orders:
Okay, so it should take at most 9 days until your order arrives (let's do the math just in case, max 3 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact:
Store Name: Miravelle Melbourne
Business address: De Nieuwe Erven 3, Unit 12171, Cuijk, Noord-Brabant, 5431NV, The Netherlands
Phone number: +31619104862
E-mail: info@miravelle-melbourne.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+10:00) Australian Eastern Daylight Time (AEDT, Sydney/Melbourne)
We will reply to your messages within 24 hours on business days.